Unhappy with us?

At ZestMoney, we have customer centricity in our very DNA and we are constantly striving hard to create an experience that is conducive for our customers. Customers are at the forefront of everything we do. We take the greatest care in ensuring a flawless experience for our customers while they’re on their journey with us.

However, if you have had an experience which doesn’t meet your expectations and wish to escalate the same, please mail us at complaints@zestmoney.in or call us at +91-6269000097

GRIEVANCE REDRESSAL MECHANISM

It is our constant endeavor to provide our customers with the best possible service and care. In case of any grievances (including concerns about staff behavior) against “ZestMoney”, you may reach out to our representatives below at any time between 10.00 AM and 6.00 PM Monday to Friday except public holidays. We are committed to providing grievance redressal in a timely manner. 

Grievance Redressal Official

Customers are requested to address all their grievances at the first instance to the Grievance Redressal Official. The contact details of the Grievance Redressal Official are as provided below.

Bhavya G | Manager Operations

Address: ZestMoney (Camden Town Technologies Pvt Ltd), Ground & Third Floor, Indiqube Celestia, Site No. 19 & 20, Koramangala 1A Block, Koramangala, Bengaluru, Karnataka 560034

Email ID: bhavya@zestmoney.in

Phone Number: +91-6269000097

The Grievance Redressal Official may be reached on the contact number provided above anytime between 10:00 AM and 6:00 PM on weekdays except public holidays or through the e-mail address above. The Grievance Redressal Official shall endeavour to resolve the grievance within a period of fifteen days from the date of receipt of a grievance.

Nodal Officer

If the customer does not receive a response from the Grievance Redressal Official within 15 days of making a representation, or if the customer is not satisfied with the response received from the Grievance Redressal Official, the customer may reach the Nodal Officer on the contact number below anytime between 10:00 AM and 6:00 PM on weekdays except public holidays or write to the Nodal Officer at the e-mail address below.  The contact details of our Nodal Officer are provided below.

Mehak Mahajan | Sr. Director Business operation

Address: ZestMoney (Camden Town Technologies Pvt Ltd), Ground & Third Floor, Indiqube Celestia, Site No. 19 & 20, Koramangala 1A Block, Koramangala, Bengaluru, Karnataka 560034

Email ID: cxo-escalations@zestmoney.in

Phone Number: +91-6269000097

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